You will receive a confirmation by email within 5 minutes of your online purchase. It will summarize your basket and the items you have chosen. You will also find the total amount of your order. You have the option of contacting customer service for any modification to your basket within 5 hours of placing your order.

Delivery times - France

2 to 5 working days for frames with uncorrected lenses.

5 to 8 working days for frames with corrected lenses.

Delivery times - International

European Union

4 to 7 working days for frames with uncorrected lenses.

7 to 10 working days for frames with corrected lenses.

Rest of the world

7 to 12 working days for frames with uncorrected lenses.

10 to 15 working days for frames with corrected lenses.

Frais d’expédition - France

Les frais d’expédition sur notre site internet sont OFFERTS, peu importe le montant de la commande.

Frais d’expédition - International

Union Européenne

Les frais d'expédition sur notre site internet sont également OFFERTS pour les pays membres de l'Union Européenne, peu importe le montant de la commande.

Reste du monde

Compte tenu de l’impact écologique du transport par avion dans les destinations étrangères ainsi que du surcoût pour notre entreprise, les frais de livraison hors de l'Union Européenne s’élèvent à 10€.

In France and abroad, we work exclusively with La Poste. Your orders are delivered within 48 hours in mainland France with the Colissimo service provider.

For deliveries abroad, the Delivengo solution (a subsidiary of the La Poste group) ensures shipment with tracking within the deadlines indicated above.

Relay point delivery: You will be regularly informed by email of the shipment of your order by our carrier and will be informed when the order arrives at the previously chosen relay point.

Home delivery: You will be regularly informed by email of the shipment of your order by our carrier.

Return shipping costs are the responsibility of the customer for returns and FREE in the case of an exchange. Items should be sent to the following company headquarters address: 14 rue de l'Ancienne Comédie, 75006, PARIS.

We will refund 100% of the purchase price only if the items are returned in their original condition, excluding worn and / or personalized products. No refund.

For all reimbursement requests, please contact Lola and her team who will assist you in your process (see contact link at the bottom of the page).

All our pairs are insured for a period of 1 year.

However, returns under the following conditions cannot be accepted: breakages, theft, intentional damage, normal wear and scratches on lenses.

You can contact our customer service by email at the following address: hello@loeildetokyo.fr, our team will answer you and take care of you as soon as possible.

You can contact our customer service by email at the following address: hello@loeildetokyo.fr, our team will answer you and take care of you as soon as possible.

When you make your purchases on our site and when you have chosen your frame with corrected lenses, you will be able to upload your prescription on a space designed for this purpose.

Yes and the quality of your glasses will always be as good as with a prescription.

Without a prescription, you will be able to order your pair with the "On sight" option on our site and we will contact you directly after placing your order so that you can provide us with the details necessary for the manufacture of your. glasses namely:

- The correction of your right eye

- The correction of your left eye

- Your pupillary distance

We measure the half pupillary distances which correspond to the distance between the center of your nose and the center of your pupils. This distance is most often between 20 and 40mm. The pupillary distance allows you to center your corrective lenses in relation to the center of your pupils. This measure is important because it guarantees optimal viewing comfort.